Privacy Policy
Last updated: 11/11/2025
1. Introduction
Welcome to ChartLab-IQ. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our services, and tell you about your privacy rights and how the law protects you.
2. Data We Collect
We may collect, use, store and transfer different kinds of personal data about you:
- Identity Data: Name, username, email address
- Technical Data: IP address, browser type, device information
- Usage Data: Information about how you use our website and services
- Trading Data: Screenshots, charts, and analysis results you submit
- Profile Data: Your preferences, feedback, and survey responses
3. Marketing Communications
IMPORTANT: By using our services and providing your data, you consent to receive marketing communications from us. We may use your personal information, including your email address and usage patterns, to:
- Send you promotional materials, newsletters, and product updates
- Inform you about new features, services, and special offers
- Conduct market research and gather feedback
- Send personalized recommendations based on your usage patterns
- Share information about partner products and services we think may interest you
You can opt-out of marketing communications at any time by clicking the unsubscribe link in any email we send or by contacting us directly.
4. How We Use Your Data
We use your personal data for the following purposes:
- To provide and maintain our services
- To process your chart analysis requests
- To manage your account and provide customer support
- To improve our services and develop new features
- To send you marketing and promotional communications (as detailed above)
- To comply with legal obligations
5. Data Sharing
We may share your personal data with:
- Service Providers: Third-party vendors who help us operate our business (e.g., hosting, analytics, AI services)
- Marketing Partners: Companies that help us deliver marketing communications
- Legal Authorities: When required by law or to protect our rights
6. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
7. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.
8. Your Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Right to withdraw consent (including marketing consent)
9. Cookies
Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site. Cookies are small text files that are placed on your device to collect standard internet log information and visitor behavior information.
10. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at privacy@chartlab-iq.com